Home › Employee Services › Faculty & Staff › Benefits › MDLIVE

MDLIVE

When you just can’t get to the doctor

MDLIVE is a service that employs United States board-certified doctors who specialize in internal medicine, pediatrics, family medicine, and emergency medicine. When you schedule a consultation, MDLIVE will have a doctor licensed in your home state to call you back. On average, you will receive a return call in less than 25 minutes.

 

When MDLIVE is appropriate When MDLIVE is not appropriate
MDLIVE is good for routine issues such as:

  • Cold and flu symptoms
  • Bronchitis
  • Allergies
  • Poison ivy
  • Pink eye
  • Urinary tract infections
  • Respiratory infection
  • Sinus problems
  • Ear infections
 MDLIVE is not good for diagnoses that require lab tests, such as strep throat, or for injuries such as sprains and broken bones. MDLIVE cannot write prescriptions for:

  • Drugs that are controlled by the DEA (like some pain medications and most ADHD medications)
  • Many drugs that have the potential for abuse or addiction
  • Drugs that do not treat a specific illness

 

How to Use MDLIVE

  • Before your first call, you need to create an account online and set up your medical history.
  • Your account will contain information that you would normally provide on a patient medical history form when you have a doctor’s office visit. Having a current account ensures that MDLIVE has a good idea of your medical history before your visit.
  • You can also choose to store credit card information to be used when you call MDLive.

Begin using this benefit by calling 1.888.680.8646 or by visiting www.mdlive.com/bcbstx.