Conflict Resolution

The purpose of  conflict resolution is to afford all TCU staff and faculty a prompt and fair method for the resolution of work-related problems or disputes and to encourage informal dispute resolution through discussion and mediation.  Below are frequently questions and answers regarding the conflict resolution process at TCU.  Please review and should you have additional questions, please call TCU Human Resources at 817-257-7790.

Why does TCU recommend mediation to solve problems?
Mediation gives all parties an opportunity to help determine an outcome to a dispute or problem. Each party has an equal say.

What kind of issues can be brought to mediation?
TCU’s policies allow for a wide variety of professional and personal issues to be solved through mediation. The Conflict Resolution Facilitator will discuss your situation and help you determine if mediation is a viable choice for you.

If I’m mediating with my supervisor, how can I be considered equal?
Mediators are trained to balance power issues among all the parties to the mediation.

Will I be forced to reach an agreement in mediation?
One purpose of mediation is to reach an agreement; however, the mediation process can provide dialogue and understanding without agreement. Parties to mediation are not required to reach settlement.

If I’m part of a mediation that reaches a written agreement will that document be placed in my
personnel file?
Written agreements are kept in a separate locked file; no mediation documents will be placed in your personnel file.

What kind of credentials do TCU mediators have?
All TCU mediators must participate in a minimum of 40 hours of training that meets Texas standards.

I don’t want other people to know about what takes place in the mediation.  How can I make sure my personal business is not discussed outside the mediation?
Before the mediation begins, all parties are required to sign a confidentiality agreement.

Can I choose my mediators?
The Conflict Resolution Facilitator chooses mediators for each case; however, you will be allowed to see a list of campus mediators and eliminate anyone with whom you would be uncomfortable.

Does TCU pay campus mediators?
Campus mediators provide their services on a volunteer basis.

How can I become a campus mediator?
Mediation training is available through a variety of sources. If you’re interested in obtaining more information, contact the Conflict Resolution Facilitator at extension 817/257-7790 or by sending an email to crf@tcu.edu.